Playbook
Overdue Freight Collection for Transporters.
Transporters pay diesel, tolls and drivers today and collect freight in 30 to 90 days. Every day overdue is working capital the fleet does not have.
The problem
Reminders depend on someone in accounts finding time to call.
The rule that catches it
AR-07 reminds customers and accounts 3 days before payment is due, daily at 11:00. AR-08 sends overdue statements for bills over 30 days, Mondays and Thursdays at 11:00. Flow F-07 applies receipts to the oldest bills.
The playbook
- Send a polite reminder before the due date.
- Send a statement, not just a reminder, once overdue.
- Apply receipts to the oldest bills automatically.
- Escalate to the owner after a set number of days.
- Review customer profitability including payment days.
How to measure it
DSO (days sales outstanding) = receivables ÷ average daily billing. Track ageing buckets by customer.
In SCM for Transporter, alerts go to the right role group on WhatsApp, deduplicated per window and grouped into digests, and every automation starts switched off for each company. Related: lane and customer profitability.
Questions
How do transporters reduce overdue freight?
With reminders before the due date, statements once overdue, receipts applied to the oldest bills and escalation rules, reviewed weekly by customer.
What is DSO for a transport company?
Receivables divided by average daily billing, showing how many days of freight are waiting to be collected.
See it on your own data. SCM for Transporter runs the bilty, e-way bill, trips, billing and accounts in one system. Book a 30-minute working session with an engineer.