AutoClaims: guides, playbooks and tools.

By the Autowhat AI team · Updated 7 Oct 2026

• Blog posts

• Claims Stall on the Second Document RequestMuch claims delay comes from the document loop, not hard decisions: generic lists, documents checked days later, then a second request. Ask for what each claim needs, collect it on WhatsApp, read it on arrival and say what is missing at once. Adjusters then spend their time on judgement, and status calls fall.
• Why Every Claim Payout Needs Two PeopleAutomate claims up to the payout, then require two people. The payout is the one step that cannot easily be undone, so it needs the strongest control. Rules flag leakage on arrival; a maker and checker see the documents, policy checks, triage reason and flags, and every decision lands in one audit log.

• Guides

• What Is FNOL? First Notice of Loss on WhatsAppFNOL (first notice of loss), often called claim intimation in India, is when a policyholder first reports an event that may lead to a claim. Capture the policy, what happened, when and where, and photos or documents for that line. On WhatsApp, missing items can be asked for at once and status updates arrive in the same chat.
• Claims Triage Rules: Fast Track, Standard, InvestigateClaims triage sorts each claim into fast track, standard or investigate using rules on cover, value, completeness, timing, history and consistency. Good triage applies the same rules every time, records the reason, lets adjusters override with a log, keeps payouts under maker-checker and flags suspicious claims before payment.
• Insurance Claim Status Updates That Stop CallsCustomers call to ask “where is my claim?” because nobody told them the next step. Push a plain update at every step, from registration, documents and assignment to approval and settlement, plus any delay with the reason, triggered from the claims system on the channel customers read, and measure status calls per claim.

• Playbooks

• Policy Renewal Playbook: Fewer Lapsed PoliciesPolicies lapse when renewals get one generic email and a last-minute call. Build the renewal queue early, segment by line, claim history and premium change, send a specific message per segment with a payment link on the customer’s channel, follow up non-responders and work lapsed policies in a recovery queue.

• Comparisons

• Manual vs Rules-based Insurance Claims TriageManual claims handling relies on call-centre registration, re-keyed forms and triage by queue, so leakage is found after payout and customers call to ask. Rules-based triage with WhatsApp intake reads documents on arrival, checks the policy, sends claims to fast track, standard or investigate with the reason and pushes status, while people approve payouts.

The product behind these guides. AutoClaims — Claims without the status calls. Book a 30-minute working session.

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