Playbook
POD Pending: Getting Billed Faster.
A delivered load is not money until the POD reaches accounts. Paper PODs travel for weeks, and billing waits with them.
The problem
Bills cannot be raised without POD, so days lost collecting PODs are days added to the cash cycle.
The rule that catches it
AR-04 alerts operations and the driver when a POD is pending for more than 24 hours, every 12 hours. AR-05 alerts accounts and the customer when a GRN is pending for more than 5 days.
The playbook
- Ask drivers to send the signed LR copy as a photo on WhatsApp at unloading.
- Read the LR number, stamp, signature and date from the photo and match it to the trip.
- Unblock billing automatically once the POD matches.
- Chase pending PODs on a fixed rhythm, not by memory.
- Draft bills for delivered LRs grouped by the customer’s billing cycle.
How to measure it
POD TAT = days from delivery to POD received; unbilled days = days from delivery to bill. Track both by branch and customer.
In SCM for Transporter, alerts go to the right role group on WhatsApp, deduplicated per window and grouped into digests, and every automation starts switched off for each company. Related: WhatsApp for transport, unbilled LRs.
Questions
How can transporters collect POD faster?
By asking drivers to send a photo of the signed LR at unloading on WhatsApp, matched automatically to the trip, instead of waiting for the paper copy.
Is a photo POD valid?
Many customers accept it; agree it in the contract and keep the original where required.
See it on your own data. SCM for Transporter runs the bilty, e-way bill, trips, billing and accounts in one system. Book a 30-minute working session with an engineer.