Student enquiry management: one answer, the official one, at any hour.

By the Autowhat AI logistics team · Updated 7 Oct 2026

Where enquiry handling breaks

• The same ten questions take up the office phone all day during admissions.
• Questions sent after office hours wait until the next morning, or are never answered.
• Whoever picks up answers from memory: fees from last year, dates from an old circular.
• There is no record of what a student was told.
• Nobody knows which questions are asked most, or which documents are missing.

Principles for handling enquiries

1. One source of truth: the current brochure, fee structure, timetable and circulars, in one place.
2. Retire old versions the day a new circular is issued.
3. Answer from the source and say where the answer came from.
4. Be available when students ask, including evenings and weekends.
5. Route what cannot be answered to a named office, with the context, so the student does not repeat themselves.
6. Keep a record of every conversation.
7. Review weekly: unanswered questions show which document to write or fix next.

Channels compared

How CampusDesk does it

CampusDesk is a WhatsApp student-support assistant for colleges, universities and coaching institutes, running on the institution’s own official WhatsApp Business number. Students ask in English, Hindi or their own language, which is detected automatically. CampusDesk answers only from the brochures, fee structures, timetables and circulars the office uploads as PDF, DOCX or text, and every answer cites the document and page. When no passage covers the question, or the student asks for a person, the chat goes to the office queue in full, and staff can take over any conversation from the dashboard. A new circular is learned in minutes and the old version retired. The dashboard shows conversations by category, day and hour, and the questions the documents do not yet answer.

See it on your own data. CampusDesk — Every student question, from your own documents. Book a 30-minute working session with an engineer.

General guidance, current as of the date above. Figures and examples are illustrative unless a source is linked.