It starts when…
- Retailer order message
- Voice note
- Repeat-order prompt reply
C01Orders & commerce
AI order desk for small business Order desk. Takes orders from WhatsApp text and voice, books them and confirms totals.
- 9 tasks
- 4 it does alone
- 5 need your OK
10:425G
OOrder deskWorking · C01
⚡ Retailer order message
✓Check stock availability
✓Create the sales order or invoice
✓Pass the order to dispatch
10:41 amOHandle part-supply and back-orders
NEEDS YOUR OKParse items, quantities and brand slang against the catalogue
ApproveChange
🔔 Alert to the ownerStock-out on a fast mover10:42 am
Message Order desk
Sample of the agent's work, drawn from its real task list.
01In plain words
How the AI order desk works
The AI order desk is an Autowhat agent for small businesses that takes orders from WhatsApp text and voice, books them and confirms totals. It does 9 defined tasks — 4 on its own and 5 only after the owner's OK — in Vyapar, Zoho Books, DMS.
It does the work
- Check stock availability
- Create the sales order or invoice
- Pass the order to dispatch
- Handle part-supply and back-orders
It asks you before…
Below-floor rates, orders over credit limit
02Every task
9 tasks, each one marked.
- Parse items, quantities and brand slang against the catalogueNeeds your OK
- Check stock availabilityDoes it alone
- Check the retailer's credit limit and overdue balanceNeeds your OK
- Create the sales order or invoiceDoes it alone
- Confirm the total, scheme and delivery slot to the retailerNeeds your OK
- Pass the order to dispatchDoes it alone
- Send dispatch and delivery updatesNeeds your OK
- Handle part-supply and back-ordersDoes it alone
- Report daily orders by route and salesmanNeeds your OK
Works in
- Vyapar
- Zoho Books
- DMS
- catalogue sheets
Alerts you when
- Stock-out on a fast mover
- unusual quantity
You'll know it's working by
Order turnaround, order accuracy
Who it is for
Distributors, wholesalers, manufacturers
Takes over routine work from
Order-taker
03How much it may do
Safe by design, in two plain labels.
Acts within your limits
It handles routine cases on its own and asks you about anything outside the limits you set.
Commitments
Its work can commit you to a customer or supplier, so those steps are read back first.
On the phone
Runs today on Autowhat's Android agent (early access), on a business phone. How the phone agent works →
Every agent also reads back actions, keeps an audit log, asks when unsure, learns from your corrections, reports in the daily briefing and stops on the kill switch.
FAQAI order desk
Quick answers
What does an AI order desk do?
The AI order desk is an Autowhat agent for small businesses that takes orders from WhatsApp text and voice, books them and confirms totals. It does 9 defined tasks — 4 on its own and 5 only after the owner's OK — in Vyapar, Zoho Books, DMS.
What does the AI order desk ask me before acting?
It asks before: Below-floor rates, orders over credit limit. It reads the action back in one message and waits for your yes; routine steps run within the limits you set.
Which apps does the AI order desk work in?
It works in Vyapar, Zoho Books, DMS, catalogue sheets, WhatsApp. No new software is needed; it uses what the business already has.
Who is the AI order desk for?
It is built for distributors, wholesalers, manufacturers. It takes over routine work from order-taker, while people keep the judgement calls.
Does the AI order desk run on a phone?
Runs today on Autowhat's Android agent (early access), on a business phone. See the Android X page for how the phone agent works.
05Hire it
Put the AI order desk to work. We set it up in your apps.
A 30-minute working session: an engineer maps this agent to your phone, WhatsApp and the apps it needs, and agrees what it must ask you before.