A scorecard that blames carriers for the customer’s closed dock gets ignored. A fair one attributes every delay, scores four things and runs the quarterly review.
| Pillar | Measures | Example weight |
|---|---|---|
| Delivery | On time, delay, super delay against the promise | 40% |
| Visibility | Tracked trips, ping frequency, gate matches, data freshness | 25% |
| Compliance | Status updated, POD marked on time | 20% |
| Accountability | Own delays, issues raised, escalations | 15% |
A late trip is not automatically the carrier’s fault. Attribute every delay to the shipper (material not ready, late loading), the customer (dock closed, unloading refused) or the carrier (late placement, breakdown), with a reason. A delay with a type but no reason stays pending until someone explains it.
| Score | Band | Typical action |
|---|---|---|
| 90+ | Excellent | More lanes, longer contracts |
| 75–89 | Good | Keep share |
| 60–74 | Average | Improvement plan |
| 40–59 | Poor | Reduce share |
| Below 40 | Critical | Review the contract |
SCM for Manufacturers attributes every delayed trip to the shipper, customer or carrier with a reason, and rolls trips into one 0–100 score per carrier: delivery 40%, visibility 25%, compliance 20%, accountability 15%, banded from Excellent to Critical. Carriers see only their own vehicles, enforced on the server. The leaderboard drives allocation and quarterly reviews. Related: OTIF vs fill rate.
Delivery against promise, visibility (tracking and data quality), compliance (status and POD updates) and accountability for the carrier’s own delays.
Attribute every delay to the shipper, customer or carrier with a reason, calculate from data they can inspect, and let them replay any trip.
Track the score continuously, discuss disputes weekly and use it for allocation at quarterly reviews.
See it on your own data. SCM for Manufacturers puts the plant gate, carriers, RDC stock, cold chain and OTIF on one control tower. Book a 30-minute working session with an engineer.
