Integration
WhatsApp Cloud API for Transport Companies.
A WhatsApp number for a whole transport office has to serve staff, drivers and customers at once, with templates and an audit trail.
What it gives a transport office
- One number for staff, drivers and customers
- Approved templates for dispatch, delivery and payment messages
- Logged, role-checked conversations
How SCM for Transporter uses it
SCM for Transporter connects directly to Meta’s WhatsApp Cloud API with 25 templates per company and a console for the command center, bot simulator, conversations and audit, alerts, templates, users and roles, AI engine and usage and cost. A 9 AM management digest runs every day.
What to check before going live
- Business verification and a display name approved by Meta
- Templates approved before use
- Roles mapped to phone numbers
- Sandbox until go-live
GPS, ULIP, NIC, e-invoice and GST run on one scheduler per company that never double-sends; companies that keep an outside ERP connect through signed events and webhooks. Nothing leaves the server until the live switch, the company’s go-live and a daily send limit all allow it. See SCM for Transporter.
Questions
Is the WhatsApp Business app enough for a transport company?
For one person on one phone, perhaps. A desk serving staff, drivers and customers needs the WhatsApp Business Platform (Cloud API).
What are WhatsApp templates?
Pre-approved message formats, such as dispatch intimation or payment reminders, required for business-initiated messages.
See it on your own data. SCM for Transporter runs the bilty, e-way bill, trips, billing and accounts in one system. Book a 30-minute working session with an engineer.