Playbook
Transit Damage Claims with Photo Proof.
Damage claims stall because nobody can prove where the damage happened. Photos at each hand-off end the argument.
The problem
Claims without evidence are written off or fought for months; carriers dispute anything without proof.
The signal to watch
Photos at loading (the loaded stamp includes the loading sheet and photos) and at delivery, classified by vision models and tied to the trip and batch.
The playbook
- Take photos at loading as part of the gate stage.
- Take photos at delivery with the POD.
- Classify damage from the photos and link it to trip, batch and carrier.
- Raise the claim against the right party automatically.
- Feed damage rate into the carrier scorecard.
How to measure it
Damage rate = units with transit damage ÷ units delivered. SCM for Manufacturers targets 0.25% or lower.
In SCM for Manufacturers this runs on the same record as every other step from indent to settlement. Related: carrier scorecard.
Questions
How do I prove damage happened in transit?
With timestamped photos at loading and delivery tied to the same trip and batch.
What is a normal transit damage rate?
It depends on product and packaging; set a target per category and track it per carrier. SCM for Manufacturers uses 0.25% as its dictionary target.
See it on your own data. SCM for Manufacturers puts the plant gate, carriers, RDC stock, cold chain and OTIF on one control tower. Book a 30-minute working session with an engineer.