It starts when…
- Complaint tagged serious
- Legal or consumer-forum language
A09Front office & customer
AI complaint escalation officer for small business Complaint escalation officer. Owns serious complaints until closure, with timelines and evidence.
- 7 tasks
- 2 it does alone
- 5 need your OK
10:425G
CComplaint escalation officerWorking · A09
⚡ Complaint tagged serious
✓Acknowledge formally within the promised time
✓Prepare an evidence bundle if it reaches a…
10:41 amNEEDS YOUR OKOpen a complaint file with timeline, documents and photos
ApproveChange
🔔 Alert to the ownerDeadline at risk10:42 am
Message Complaint escalation…
Sample of the agent's work, drawn from its real task list.
01In plain words
How the AI complaint escalation officer works
The AI complaint escalation officer is an Autowhat agent for small businesses that owns serious complaints until closure, with timelines and evidence. It does 7 defined tasks — 2 on its own and 5 only after the owner's OK — in WhatsApp, Gmail, Google Drive.
It does the work
- Acknowledge formally within the promised time
- Prepare an evidence bundle if it reaches a…
It asks you before…
Every outbound written response
02Every task
7 tasks, each one marked.
- Open a complaint file with timeline, documents and photosNeeds your OK
- Acknowledge formally within the promised timeDoes it alone
- Assign internal owners and chase them dailyNeeds your OK
- Draft written responses for approvalNeeds your OK
- Track promised actions and deadlinesNeeds your OK
- Prepare an evidence bundle if it reaches a consumer forumDoes it alone
- Close with written confirmation from the customerNeeds your OK
Works in
- Gmail
- Google Drive
- complaint register
Alerts you when
- Deadline at risk
- legal notice received
You'll know it's working by
Closure time, escalations to forum
Who it is for
Distributors, builders, service companies
Takes over routine work from
Senior support staff time
03How much it may do
Safe by design, in two plain labels.
Acts on your approval
It does the work and waits for your yes before anything goes out.
Commitments
Its work can commit you to a customer or supplier, so those steps are read back first.
On the phone
Runs today on Autowhat's Android agent (early access), on a business phone. How the phone agent works →
Every agent also reads back actions, keeps an audit log, asks when unsure, learns from your corrections, reports in the daily briefing and stops on the kill switch.
FAQAI complaint escalation officer
Quick answers
What does an AI complaint escalation officer do?
The AI complaint escalation officer is an Autowhat agent for small businesses that owns serious complaints until closure, with timelines and evidence. It does 7 defined tasks — 2 on its own and 5 only after the owner's OK — in WhatsApp, Gmail, Google Drive.
What does the AI complaint escalation officer ask me before acting?
It asks before: Every outbound written response. It reads the action back in one message and waits for your yes; routine steps run within the limits you set.
Which apps does the AI complaint escalation officer work in?
It works in WhatsApp, Gmail, Google Drive, complaint register. No new software is needed; it uses what the business already has.
Who is the AI complaint escalation officer for?
It is built for distributors, builders, service companies. It takes over routine work from senior support staff time, while people keep the judgement calls.
Does the AI complaint escalation officer run on a phone?
Runs today on Autowhat's Android agent (early access), on a business phone. See the Android X page for how the phone agent works.
05Hire it
Put the AI complaint escalation officer to work. We set it up in your apps.
A 30-minute working session: an engineer maps this agent to your phone, WhatsApp and the apps it needs, and agrees what it must ask you before.