A04Front office & customer

AI customer support desk for small business Customer support desk. Resolves product and service questions on WhatsApp with the business's own knowledge.

  • 8 tasks
  • 8 it does alone
  • Asks you on exceptions
★ Owners ask for this first
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Sample of the agent's work, drawn from its real task list.

01In plain words

How the AI customer support desk works

The AI customer support desk is an Autowhat agent for small businesses that resolves product and service questions on WhatsApp with the business's own knowledge. It does 8 defined tasks on its own in WhatsApp, Gmail, ticket sheet or Freshdesk/Zoho Desk, and asks the owner first about exceptions such as goodwill credits, replacements.

1

It starts when…

  • Customer WhatsApp message
  • Email to support inbox
2

It does the work

  • Identify the customer and their order or account
  • Answer from the FAQ, manuals and past resolved…
  • Diagnose common issues with a short question script
  • Create a ticket with category, priority and photos
  • Book a technician or service visit when needed
3

It asks you before…

Goodwill credits, replacements

02Every task

8 tasks, each one marked.

  1. Identify the customer and their order or accountDoes it alone
  2. Answer from the FAQ, manuals and past resolved ticketsDoes it alone
  3. Diagnose common issues with a short question scriptDoes it alone
  4. Create a ticket with category, priority and photosDoes it alone
  5. Book a technician or service visit when neededDoes it alone
  6. Follow up until the customer confirms resolutionDoes it alone
  7. Escalate angry or legal-tone messages to a personDoes it alone
  8. Write a weekly top-issues report with suggested fixesDoes it alone

Works in

  • WhatsApp
  • Gmail
  • ticket sheet or Freshdesk/Zoho Desk
  • technician calendars

Alerts you when

  • Repeat complaint on the same product
  • social media threat

You'll know it's working by

First-contact resolution, CSAT, backlog age

Who it is for

D2C brands, distributors, service businesses

Takes over routine work from

Support executive

03How much it may do

Safe by design, in two plain labels.

Autonomy · L3

Acts within your limits

It handles routine cases on its own and asks you about anything outside the limits you set.

Risk · R2

Records

It updates registers and sheets, with an audit log of before and after values.

Every agent also reads back actions, keeps an audit log, asks when unsure, learns from your corrections, reports in the daily briefing and stops on the kill switch.

04Works well with

Other front office & customer agents

ReceptionistAnswers every call and WhatsApp enquiry in Hinglish, books visits and takes messages.Missed-call responderTurns every missed call into a WhatsApp conversation within a minute.Appointment schedulerRuns the appointment book end to end: booking, reminders, no-show recovery.Order-status deskAnswers 'mera order kahan hai' instantly from courier and store systems.Returns and refunds clerkRuns return requests by policy and prepares refunds for approval.Reviews and reputation managerCollects reviews from happy customers and answers every public review.

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FAQAI customer support desk

Quick answers

By · Updated

What does an AI customer support desk do?

The AI customer support desk is an Autowhat agent for small businesses that resolves product and service questions on WhatsApp with the business's own knowledge. It does 8 defined tasks on its own in WhatsApp, Gmail, ticket sheet or Freshdesk/Zoho Desk, and asks the owner first about exceptions such as goodwill credits, replacements.

What does the AI customer support desk ask me before acting?

It asks before: Goodwill credits, replacements. It reads the action back in one message and waits for your yes; routine steps run within the limits you set.

Which apps does the AI customer support desk work in?

It works in WhatsApp, Gmail, ticket sheet or Freshdesk/Zoho Desk, technician calendars. No new software is needed; it uses what the business already has.

Who is the AI customer support desk for?

It is built for d2C brands, distributors, service businesses. It takes over routine work from support executive, while people keep the judgement calls.

Does the AI customer support desk run on a phone?

Runs today on Autowhat's Android agent (early access), on a business phone. See the Android X page for how the phone agent works.

05Hire it

Put the AI customer support desk to work. We set it up in your apps.

A 30-minute working session: an engineer maps this agent to your phone, WhatsApp and the apps it needs, and agrees what it must ask you before.

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