It starts when…
- Completed visit or delivery
- New public review
A07Front office & customer
AI reviews and reputation manager for small business Reviews and reputation manager. Collects reviews from happy customers and answers every public review.
- 7 tasks
- 2 it does alone
- 5 need your OK
10:425G
RReviews and reputation managerWorking · A07
⚡ Completed visit or delivery
✓Route unhappy feedback privately to the owner first
✓Track rating trend by platform
10:41 amNEEDS YOUR OKAsk satisfied customers for a Google review with a direct link
ApproveChange
🔔 Alert to the ownerNew 1–2 star review10:42 am
Message Reviews and reputation…
Sample of the agent's work, drawn from its real task list.
01In plain words
How the AI reviews and reputation manager works
The AI reviews and reputation manager is an Autowhat agent for small businesses that collects reviews from happy customers and answers every public review. It does 7 defined tasks — 2 on its own and 5 only after the owner's OK — in Google Business Profile, Zomato/Swiggy partner apps, Justdial.
It does the work
- Route unhappy feedback privately to the owner first
- Track rating trend by platform
It asks you before…
Replies to negative reviews
02Every task
7 tasks, each one marked.
- Ask satisfied customers for a Google review with a direct linkNeeds your OK
- Route unhappy feedback privately to the owner firstDoes it alone
- Draft replies to every Google, Zomato and Justdial reviewNeeds your OK
- Post approved replies in the right toneNeeds your OK
- Flag fake or abusive reviews and file reportsNeeds your OK
- Track rating trend by platformDoes it alone
- Summarise praise and complaints monthlyNeeds your OK
Works in
- Google Business Profile
- Zomato/Swiggy partner apps
- Justdial
Alerts you when
- New 1–2 star review
- rating drop
You'll know it's working by
Average rating, review volume, reply time
Who it is for
Restaurants, clinics, salons, hotels, showrooms
Takes over routine work from
Marketing agency retainer
03How much it may do
Safe by design, in two plain labels.
Acts within your limits
It handles routine cases on its own and asks you about anything outside the limits you set.
Commitments
Its work can commit you to a customer or supplier, so those steps are read back first.
On the phone
Runs today on Autowhat's Android agent (early access), on a business phone. How the phone agent works →
Every agent also reads back actions, keeps an audit log, asks when unsure, learns from your corrections, reports in the daily briefing and stops on the kill switch.
FAQAI reviews and reputation manager
Quick answers
What does an AI reviews and reputation manager do?
The AI reviews and reputation manager is an Autowhat agent for small businesses that collects reviews from happy customers and answers every public review. It does 7 defined tasks — 2 on its own and 5 only after the owner's OK — in Google Business Profile, Zomato/Swiggy partner apps, Justdial.
What does the AI reviews and reputation manager ask me before acting?
It asks before: Replies to negative reviews. It reads the action back in one message and waits for your yes; routine steps run within the limits you set.
Which apps does the AI reviews and reputation manager work in?
It works in Google Business Profile, Zomato/Swiggy partner apps, Justdial, WhatsApp. No new software is needed; it uses what the business already has.
Who is the AI reviews and reputation manager for?
It is built for restaurants, clinics, salons, hotels, showrooms. It takes over routine work from marketing agency retainer, while people keep the judgement calls.
Does the AI reviews and reputation manager run on a phone?
Runs today on Autowhat's Android agent (early access), on a business phone. See the Android X page for how the phone agent works.
05Hire it
Put the AI reviews and reputation manager to work. We set it up in your apps.
A 30-minute working session: an engineer maps this agent to your phone, WhatsApp and the apps it needs, and agrees what it must ask you before.