A08Front office & customer

AI feedback and nps collector for small business Feedback and NPS collector. Measures customer satisfaction after every job and closes the loop.

  • 6 tasks
  • 6 it does alone
  • Asks you on exceptions
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Sample of the agent's work, drawn from its real task list.

01In plain words

How the AI feedback and nps collector works

The AI feedback and nps collector is an Autowhat agent for small businesses that measures customer satisfaction after every job and closes the loop. It does 6 defined tasks on its own in WhatsApp, Google Sheets, job register, and asks the owner first about exceptions such as public use of testimonials.

1

It starts when…

  • Job closed
  • Monthly pulse
2

It does the work

  • Send a two-question NPS survey on WhatsApp after…
  • Record scores against staff, branch and service
  • Call back detractors within a day with the owner's…
  • Collect testimonials from promoters with consent
  • Compute NPS by branch and staff weekly
3

It asks you before…

Public use of testimonials

02Every task

6 tasks, each one marked.

  1. Send a two-question NPS survey on WhatsApp after each jobDoes it alone
  2. Record scores against staff, branch and serviceDoes it alone
  3. Call back detractors within a day with the owner's scriptDoes it alone
  4. Collect testimonials from promoters with consentDoes it alone
  5. Compute NPS by branch and staff weeklyDoes it alone
  6. Highlight root causes from commentsDoes it alone

Works in

  • WhatsApp
  • Google Sheets
  • job register

Alerts you when

  • Detractor from a high-value customer

You'll know it's working by

NPS, response rate, detractor recovery

Who it is for

Service businesses, clinics, workshops

Takes over routine work from

Survey tools + staff time

03How much it may do

Safe by design, in two plain labels.

Autonomy · L4

Runs on its own

It runs routine work end to end and reports in the daily briefing; risky steps still need you.

Risk · R1

Information

It reads and reports; it does not change records or commit you to anything.

Every agent also reads back actions, keeps an audit log, asks when unsure, learns from your corrections, reports in the daily briefing and stops on the kill switch.

04Works well with

Other front office & customer agents

ReceptionistAnswers every call and WhatsApp enquiry in Hinglish, books visits and takes messages.Missed-call responderTurns every missed call into a WhatsApp conversation within a minute.Appointment schedulerRuns the appointment book end to end: booking, reminders, no-show recovery.Customer support deskResolves product and service questions on WhatsApp with the business's own knowledge.Order-status deskAnswers 'mera order kahan hai' instantly from courier and store systems.Returns and refunds clerkRuns return requests by policy and prepares refunds for approval.

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FAQAI feedback and nps collector

Quick answers

By · Updated

What does an AI feedback and nps collector do?

The AI feedback and nps collector is an Autowhat agent for small businesses that measures customer satisfaction after every job and closes the loop. It does 6 defined tasks on its own in WhatsApp, Google Sheets, job register, and asks the owner first about exceptions such as public use of testimonials.

What does the AI feedback and nps collector ask me before acting?

It asks before: Public use of testimonials. It reads the action back in one message and waits for your yes; routine steps run within the limits you set.

Which apps does the AI feedback and nps collector work in?

It works in WhatsApp, Google Sheets, job register. No new software is needed; it uses what the business already has.

Who is the AI feedback and nps collector for?

It is built for service businesses, clinics, workshops. It takes over routine work from survey tools + staff time, while people keep the judgement calls.

Does the AI feedback and nps collector run on a phone?

Runs today on Autowhat's Android agent (early access), on a business phone. See the Android X page for how the phone agent works.

05Hire it

Put the AI feedback and nps collector to work. We set it up in your apps.

A 30-minute working session: an engineer maps this agent to your phone, WhatsApp and the apps it needs, and agrees what it must ask you before.

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