A01Front office & customer

AI receptionist for small business Receptionist. Answers every call and WhatsApp enquiry in Hinglish, books visits and takes messages.

  • 9 tasks
  • 9 it does alone
  • Asks you on exceptions
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Sample of the agent's work, drawn from its real task list.

01In plain words

How the AI receptionist works

The AI receptionist is an Autowhat agent for small businesses that answers every call and WhatsApp enquiry in Hinglish, books visits and takes messages. It does 9 defined tasks on its own in Business SIM, WhatsApp, Google Calendar, and asks the owner first about exceptions such as discounts, out-of-hours bookings, anything marked personal.

1

It starts when…

  • Incoming call or WhatsApp message
  • Missed call
  • Website or Google enquiry
2

It does the work

  • Greet in the caller's language
  • Identify intent
  • Answer FAQs from the business knowledge sheet
  • Check the calendar and offer the two nearest free…
  • Book, reschedule or cancel and send confirmation…
3

It asks you before…

Discounts, out-of-hours bookings, anything marked personal

02Every task

9 tasks, each one marked.

  1. Greet in the caller's language (Hindi, Hinglish, English, Marathi, Gujarati)Does it alone
  2. Identify intent: booking, price, location, timing, complaint, otherDoes it alone
  3. Answer FAQs from the business knowledge sheet (fees, hours, address)Does it alone
  4. Check the calendar and offer the two nearest free slotsDoes it alone
  5. Book, reschedule or cancel and send confirmation with a map pinDoes it alone
  6. Take a structured message (name, number, reason, urgency) when the owner is busyDoes it alone
  7. Route urgent or VIP callers to the owner by call or WhatsAppDoes it alone
  8. Log every enquiry as a lead with outcome and sourceDoes it alone
  9. Send an evening digest of enquiries, bookings and missed opportunitiesDoes it alone

Works in

  • Business SIM
  • WhatsApp
  • Google Calendar
  • booking sheets
  • Practo/salon apps

Alerts you when

  • VIP or repeat caller
  • complaint
  • spike in missed calls

You'll know it's working by

Answer rate, first-response time, bookings per 100 enquiries

Who it is for

Clinics, salons, coaching centres, showrooms

Takes over routine work from

Receptionist

03How much it may do

Safe by design, in two plain labels.

Autonomy · L3

Acts within your limits

It handles routine cases on its own and asks you about anything outside the limits you set.

Risk · R2

Records

It updates registers and sheets, with an audit log of before and after values.

Every agent also reads back actions, keeps an audit log, asks when unsure, learns from your corrections, reports in the daily briefing and stops on the kill switch.

04Works well with

Other front office & customer agents

Missed-call responderTurns every missed call into a WhatsApp conversation within a minute.Appointment schedulerRuns the appointment book end to end: booking, reminders, no-show recovery.Customer support deskResolves product and service questions on WhatsApp with the business's own knowledge.Order-status deskAnswers 'mera order kahan hai' instantly from courier and store systems.Returns and refunds clerkRuns return requests by policy and prepares refunds for approval.Reviews and reputation managerCollects reviews from happy customers and answers every public review.

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FAQAI receptionist

Quick answers

By · Updated

What does an AI receptionist do?

The AI receptionist is an Autowhat agent for small businesses that answers every call and WhatsApp enquiry in Hinglish, books visits and takes messages. It does 9 defined tasks on its own in Business SIM, WhatsApp, Google Calendar, and asks the owner first about exceptions such as discounts, out-of-hours bookings, anything marked personal.

What does the AI receptionist ask me before acting?

It asks before: Discounts, out-of-hours bookings, anything marked personal. It reads the action back in one message and waits for your yes; routine steps run within the limits you set.

Which apps does the AI receptionist work in?

It works in Business SIM, WhatsApp, Google Calendar, booking sheets, Practo/salon apps. No new software is needed; it uses what the business already has.

Who is the AI receptionist for?

It is built for clinics, salons, coaching centres, showrooms. It takes over routine work from receptionist, while people keep the judgement calls.

Does the AI receptionist run on a phone?

Runs today on Autowhat's Android agent (early access), on a business phone. See the Android X page for how the phone agent works.

05Hire it

Put the AI receptionist to work. We set it up in your apps.

A 30-minute working session: an engineer maps this agent to your phone, WhatsApp and the apps it needs, and agrees what it must ask you before.

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