A05Front office & customer

AI order-status desk for small business Order-status desk. Answers 'mera order kahan hai' instantly from courier and store systems.

  • 8 tasks
  • 8 it does alone
  • Asks you on exceptions
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Sample of the agent's work, drawn from its real task list.

01In plain words

How the AI order-status desk works

The AI order-status desk is an Autowhat agent for small businesses that answers 'mera order kahan hai' instantly from courier and store systems. It does 8 defined tasks on its own in Shiprocket, courier websites, Shopify/WooCommerce admin, and asks the owner first about exceptions such as address changes after dispatch.

1

It starts when…

  • Customer asks for status
  • Courier status change
2

It does the work

  • Match the customer to orders by phone number or…
  • Read live status from Shiprocket, courier sites or…
  • Reply with status, expected date and tracking link
  • Proactively notify delays and failed delivery…
  • Collect a new address or time slot after a failed…
3

It asks you before…

Address changes after dispatch

02Every task

8 tasks, each one marked.

  1. Match the customer to orders by phone number or order IDDoes it alone
  2. Read live status from Shiprocket, courier sites or the store back-endDoes it alone
  3. Reply with status, expected date and tracking linkDoes it alone
  4. Proactively notify delays and failed delivery attemptsDoes it alone
  5. Collect a new address or time slot after a failed attemptDoes it alone
  6. Raise NDR action with the courierDoes it alone
  7. Confirm delivery and ask for a ratingDoes it alone
  8. Report late shipments by courier weeklyDoes it alone

Works in

  • Shiprocket
  • courier websites
  • Shopify/WooCommerce admin
  • WhatsApp

Alerts you when

  • Order stuck 3+ days
  • RTO risk

You'll know it's working by

Time to answer, NDR recovery rate

Who it is for

Online sellers, distributors, furniture and appliance dealers

Takes over routine work from

Support executive time

03How much it may do

Safe by design, in two plain labels.

Autonomy · L4

Runs on its own

It runs routine work end to end and reports in the daily briefing; risky steps still need you.

Risk · R1

Information

It reads and reports; it does not change records or commit you to anything.

Every agent also reads back actions, keeps an audit log, asks when unsure, learns from your corrections, reports in the daily briefing and stops on the kill switch.

04Works well with

Other front office & customer agents

ReceptionistAnswers every call and WhatsApp enquiry in Hinglish, books visits and takes messages.Missed-call responderTurns every missed call into a WhatsApp conversation within a minute.Appointment schedulerRuns the appointment book end to end: booking, reminders, no-show recovery.Customer support deskResolves product and service questions on WhatsApp with the business's own knowledge.Returns and refunds clerkRuns return requests by policy and prepares refunds for approval.Reviews and reputation managerCollects reviews from happy customers and answers every public review.

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FAQAI order-status desk

Quick answers

By · Updated

What does an AI order-status desk do?

The AI order-status desk is an Autowhat agent for small businesses that answers 'mera order kahan hai' instantly from courier and store systems. It does 8 defined tasks on its own in Shiprocket, courier websites, Shopify/WooCommerce admin, and asks the owner first about exceptions such as address changes after dispatch.

What does the AI order-status desk ask me before acting?

It asks before: Address changes after dispatch. It reads the action back in one message and waits for your yes; routine steps run within the limits you set.

Which apps does the AI order-status desk work in?

It works in Shiprocket, courier websites, Shopify/WooCommerce admin, WhatsApp. No new software is needed; it uses what the business already has.

Who is the AI order-status desk for?

It is built for online sellers, distributors, furniture and appliance dealers. It takes over routine work from support executive time, while people keep the judgement calls.

Does the AI order-status desk run on a phone?

Runs today on Autowhat's Android agent (early access), on a business phone. See the Android X page for how the phone agent works.

05Hire it

Put the AI order-status desk to work. We set it up in your apps.

A 30-minute working session: an engineer maps this agent to your phone, WhatsApp and the apps it needs, and agrees what it must ask you before.

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