It starts when…
- Return request
- Item received back at warehouse
A06Front office & customer
AI returns and refunds clerk for small business Returns and refunds clerk. Runs return requests by policy and prepares refunds for approval.
- 8 tasks
- 1 it does alone
- 7 need your OK
10:425G
RReturns and refunds clerkWorking · A06
⚡ Return request
✓Collect photos and reason codes
10:41 amNEEDS YOUR OKCheck eligibility against the return policy and order date
ApproveChange
🔔 Alert to the ownerReturn fraud patterns10:42 am
Message Returns and refunds…
Sample of the agent's work, drawn from its real task list.
01In plain words
How the AI returns and refunds clerk works
The AI returns and refunds clerk is an Autowhat agent for small businesses that runs return requests by policy and prepares refunds for approval. It does 8 defined tasks — 1 on its own and 7 only after the owner's OK — in Shiprocket, marketplace seller panels, store admin.
It does the work
- Collect photos and reason codes
It asks you before…
Every refund, exceptions to policy
02Every task
8 tasks, each one marked.
- Check eligibility against the return policy and order dateNeeds your OK
- Collect photos and reason codesDoes it alone
- Book reverse pickup through the courier panelNeeds your OK
- Track the return to the warehouseNeeds your OK
- Record the quality-check result from staff photosNeeds your OK
- Prepare the refund or replacement for approvalNeeds your OK
- Update inventory and the sales registerNeeds your OK
- Report return reasons by product monthlyNeeds your OK
Works in
- Shiprocket
- marketplace seller panels
- store admin
Alerts you when
- Return fraud patterns
- high return SKU
You'll know it's working by
Return cycle time, refund accuracy
Who it is for
Online sellers, retail chains
Takes over routine work from
Operations executive time
03How much it may do
Safe by design, in two plain labels.
Acts on your approval
It does the work and waits for your yes before anything goes out.
Money and statutory
It touches payments or government filings, so it always prepares and waits for your OK.
On the phone
Runs today on Autowhat's Android agent (early access), on a business phone. How the phone agent works →
Every agent also reads back actions, keeps an audit log, asks when unsure, learns from your corrections, reports in the daily briefing and stops on the kill switch.
FAQAI returns and refunds clerk
Quick answers
What does an AI returns and refunds clerk do?
The AI returns and refunds clerk is an Autowhat agent for small businesses that runs return requests by policy and prepares refunds for approval. It does 8 defined tasks — 1 on its own and 7 only after the owner's OK — in Shiprocket, marketplace seller panels, store admin.
What does the AI returns and refunds clerk ask me before acting?
It asks before: Every refund, exceptions to policy. It reads the action back in one message and waits for your yes; routine steps run within the limits you set.
Which apps does the AI returns and refunds clerk work in?
It works in Shiprocket, marketplace seller panels, store admin, WhatsApp. No new software is needed; it uses what the business already has.
Who is the AI returns and refunds clerk for?
It is built for online sellers, retail chains. It takes over routine work from operations executive time, while people keep the judgement calls.
Does the AI returns and refunds clerk run on a phone?
Runs today on Autowhat's Android agent (early access), on a business phone. See the Android X page for how the phone agent works.
05Hire it
Put the AI returns and refunds clerk to work. We set it up in your apps.
A 30-minute working session: an engineer maps this agent to your phone, WhatsApp and the apps it needs, and agrees what it must ask you before.