A10Front office & customer

AI multilingual whatsapp concierge for small business Multilingual WhatsApp concierge. One business number that understands Hindi, Marathi, Gujarati and English voice notes.

  • 6 tasks
  • 6 it does alone
  • Asks you on exceptions
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Sample of the agent's work, drawn from its real task list.

01In plain words

How the AI multilingual whatsapp concierge works

The AI multilingual whatsapp concierge is an Autowhat agent for small businesses that one business number that understands Hindi, Marathi, Gujarati and English voice notes. It does 6 defined tasks on its own in WhatsApp Business API, speech recognition, CRM sheet, and asks the owner first about exceptions such as none (routing only).

1

It starts when…

  • Any inbound WhatsApp text or voice note
2

It does the work

  • Transcribe voice notes in Indian languages
  • Detect language and reply in the same language and…
  • Translate customer messages for staff when needed
  • Route to the right agent
  • Keep a single customer history across languages
3

It asks you before…

None (routing only)

02Every task

6 tasks, each one marked.

  1. Transcribe voice notes in Indian languagesDoes it alone
  2. Detect language and reply in the same language and scriptDoes it alone
  3. Translate customer messages for staff when neededDoes it alone
  4. Route to the right agent (orders, support, accounts)Does it alone
  5. Keep a single customer history across languagesDoes it alone
  6. Summarise long voice-note threads for the ownerDoes it alone

Works in

  • WhatsApp Business API
  • speech recognition
  • CRM sheet

Alerts you when

  • Unrecognised language or poor audio

You'll know it's working by

Routing accuracy, reply time

Who it is for

Wholesalers and shops with mixed-language customers

Takes over routine work from

Bilingual staff

03How much it may do

Safe by design, in two plain labels.

Autonomy · L4

Runs on its own

It runs routine work end to end and reports in the daily briefing; risky steps still need you.

Risk · R1

Information

It reads and reports; it does not change records or commit you to anything.

Every agent also reads back actions, keeps an audit log, asks when unsure, learns from your corrections, reports in the daily briefing and stops on the kill switch.

04Works well with

Other front office & customer agents

ReceptionistAnswers every call and WhatsApp enquiry in Hinglish, books visits and takes messages.Missed-call responderTurns every missed call into a WhatsApp conversation within a minute.Appointment schedulerRuns the appointment book end to end: booking, reminders, no-show recovery.Customer support deskResolves product and service questions on WhatsApp with the business's own knowledge.Order-status deskAnswers 'mera order kahan hai' instantly from courier and store systems.Returns and refunds clerkRuns return requests by policy and prepares refunds for approval.

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FAQAI multilingual whatsapp concierge

Quick answers

By · Updated

What does an AI multilingual whatsapp concierge do?

The AI multilingual whatsapp concierge is an Autowhat agent for small businesses that one business number that understands Hindi, Marathi, Gujarati and English voice notes. It does 6 defined tasks on its own in WhatsApp Business API, speech recognition, CRM sheet, and asks the owner first about exceptions such as none (routing only).

What does the AI multilingual whatsapp concierge ask me before acting?

It asks before: None (routing only). It reads the action back in one message and waits for your yes; routine steps run within the limits you set.

Which apps does the AI multilingual whatsapp concierge work in?

It works in WhatsApp Business API, speech recognition, CRM sheet. No new software is needed; it uses what the business already has.

Who is the AI multilingual whatsapp concierge for?

It is built for wholesalers and shops with mixed-language customers. It takes over routine work from bilingual staff, while people keep the judgement calls.

Does the AI multilingual whatsapp concierge run on a phone?

Runs today on Autowhat's Android agent (early access), on a business phone. See the Android X page for how the phone agent works.

05Hire it

Put the AI multilingual whatsapp concierge to work. We set it up in your apps.

A 30-minute working session: an engineer maps this agent to your phone, WhatsApp and the apps it needs, and agrees what it must ask you before.

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